By signing up for our services, you acknowledge and agree to abide by the terms outlined below. These
terms are intended to ensure a clear, professional, and effective working relationship.
Our commitment is to deliver high-quality social media management services in a timely manner. Each client is assigned a dedicated account manager as the primary point of contact. The success of our partnership relies on clear, honest, and timely communication. Once deliverables are approved, they are considered final, and no additional revisions will be accommodated.
As we operate through third-party social media platforms, we cannot control issues such as connection errors, disconnections, or password changes. While we will make every effort to resolve technical errors within our control, for issues outside our scope, such as platform-related disruptions, clients are advised to contact the relevant platform's support team.
Content scheduling and posting require successful connection to at least one social media platform. If account connection cannot be established, the inability to schedule or post does not qualify for a refund, as the primary service of creating content is still fulfilled. In such cases, clients can manually post the provided content.
Support is provided exclusively through our dashboard, live chat, or email. Phone support is not available due to the high-volume nature of our services.
Service delivery begins immediately upon signup and completion of the onboarding questionnaire. Delays caused by the client in completing the questionnaire do not qualify for a refund. Payments will be converted into credits, which remain valid indefinitely for future use. Billing schedules will not be adjusted for client delays, and subsequent deliverables will align with the original billing cycle.
Timely feedback or approval of deliverables is essential. If delays in feedback result in outdated posts, such posts will not be replaced. Should no feedback or approval be provided within 30 days, revisions for that batch will no longer be accepted. Regular monthly content creation will proceed in accordance with the billing cycle.
We maintain a zero-tolerance policy for disrespectful behavior. Clients who communicate in a rude or impolite manner may have their accounts terminated without refund.
Clients are encouraged to provide clear direction and feedback, promptly communicate password changes, and monitor their accounts to ensure content is posted successfully. Proactive communication enhances collaboration and ensures client satisfaction.
Deliverables will be stored for up to three months. Clients are advised to download and store their content within this time frame. After three months, files may be permanently deleted.
