General Policy

By signing up, you agree to our refund policy, acknowledging that all services are non-refundable.

This policy is due to the non-returnable nature of personalized digital services and manual labor. We operate as a low-cost creative services subscription that can be canceled on a month-to-month basis and are not a full-service agency.

Although we aim for client satisfaction, this is not a 'pay only if you like it' service. Payments are for creative deliverables based on your brief, feedback, and revisions. While we cannot guarantee satisfaction, marketing results, growth, or engagement, we are happy to implement requested revisions.

Our service operates on a subscription model, not an on-demand basis. Once purchased, team members are allocated to your project to ensure timely delivery. As a result, failure to use the service does not qualify for a full or partial refund.

Deliverables

• Refunds are not available for unsatisfactory deliverables; however, we are willing to make necessary revisions.
• Once deliverables are approved, no further revisions will be made as approval is considered final.

Cancellation

• You can cancel your subscription at any time through our Client Portal by selecting 'manage subscription' within your order. Prorated refunds are not provided for early cancellations. If you are charged due to forgetting to cancel in time, we do not offer refunds as our team will have already started working on your next round of content.

Results

• Content creation is only one aspect of achieving business results. We do not guarantee specific outcomes, as we are a creative service provider, and the final approval lies with you. Additionally, many external factors are beyond our control. Your payment covers the creative deliverables we produce based on your brief and feedback.

Onboarding & Sign-Up

• Failure to complete the onboarding questionnaire does not qualify for a refund. However, we may convert your payment into credits for other services.
• Refund requests made immediately after completing the questionnaire are not eligible, as production begins right away. Depending on the timing, your payment may be converted into credits for other services upon request.

Technical Issues

• Issues connecting your social media accounts to our scheduling platform do not qualify for refunds. If the issues cannot be resolved, clients are encouraged to download the content and post it manually.
• We cannot post approved content until at least one social media account is connected to our scheduling platform.
• We are not responsible for issues like disabled social media accounts or the removal of posts in sensitive industries (e.g., weight loss, cannabis). No refunds will be offered in such cases, as all content is pre-approved by you.
• You are paying for the creative deliverables, not the scheduling or posting of content. In cases where posting or scheduling is not possible, refunds will not be issued.
• You are responsible for ensuring your social media accounts remain connected and that posts are published as intended. Failed posts due to account disconnection do not qualify for refunds. We can reschedule the posts after resolving the issue, or you may post them manually.

Mistakes

• Refunds are not issued for typos, inaccuracies, or any errors in deliverables.
• Refunds are not issued for posts published on an incorrect date.
• Refunds are not provided if a post cannot be published due to a missed date. However, a new post can be created as a replacement.

Delays

• Delays caused by Feedreach do not qualify for refunds, but the billing date may be adjusted to compensate for lost time.
• Delays caused by the client will not result in billing adjustments or refunds.
• If the onboarding questionnaire is not submitted within 25 days of signing up, deliverables will be created based on our own research. No revisions will be allowed unless specified otherwise.
• If feedback or approvals are not provided before your next billing cycle, we will proceed with creating the next month's content to ensure continuous delivery. Revision requests for posts older than 30 days from the approval date will not be accommodated.

Resellers

• We will not issue refunds for services rendered if your client fails to make payment to you.

Credit Card Disputes

• You agree not to dispute your payment for any reasons covered in our terms and conditions or refund policy.
• In the event of a credit card dispute, all deliverables (including published content) provided during your subscription will be deleted immediately and automatically as a system default. Unfortunately, these cannot be restored.
• Disputes will result in the suspension of all credits, communication, and account-related work.
• If a dispute is resolved in your favor by your bank, despite being contrary to our terms and refund policy, we will issue an invoice to recover the disputed amount and associated fees. Payment is expected immediately upon receipt. Failure to pay will result in your account being sent to collections and reported to all three credit bureaus.

Blackmail & Threats

• We strictly prohibit any attempts to bypass our refund policy through blackmail, such as threats of disputes or negative reviews, especially when we have fulfilled our obligations.
• Many review platforms have policies against using reviews as a form of blackmail or threats. Such reviews may be removed, and violators may be banned by these platforms.
• Escalation through blackmail or extortion could lead to legal action, as these are criminal offenses. Additionally, we may seek civil remedies for any damaging reviews left where evidence shows they are tied to refund requests.

We appreciate your understanding and adherence to these policies, which are designed to ensure a fair and transparent relationship while maintaining the highest standards of service.