Service Delivery:

Our commitment is to deliver high-quality social media management services in a timely manner. Each client is assigned a dedicated account manager as the primary point of contact. The success of our partnership relies on clear, honest, and timely communication. Once deliverables are approved, they are considered final, and no additional revisions will be accommodated.

Social Media Account Issues:

As we operate through third-party social media platforms, we cannot control issues such as connection errors, disconnections, or password changes. While we will make every effort to resolve technical errors within our control, for issues outside our scope, such as platform-related disruptions, clients are advised to contact the relevant platform's support team.

Scheduling & Posting:

Support is provided exclusively through our dashboard, live chat, or email. Phone support is not available due to the high-volume nature of our services.

Support Channels:

Due to our cost-effective, high-volume model, we provide support and communication exclusively through our dashboard, live chat, or email. Phone support is not available.

Client Delays After Signup:

Service delivery begins immediately upon signup and completion of the onboarding questionnaire. Delays caused by the client in completing the questionnaire do not qualify for a refund. Payments will be converted into credits, which remain valid indefinitely for future use. Billing schedules will not be adjusted for client delays, and subsequent deliverables will align with the original billing cycle.

Lack of Feedback or Approval:

Timely feedback or approval of deliverables is essential. If delays in feedback result in outdated posts, such posts will not be replaced. Should no feedback or approval be provided within 30 days, revisions for that batch will no longer be accepted. Regular monthly content creation will proceed in accordance with the billing cycle.

Respectful Communication:

We maintain a zero-tolerance policy for disrespectful behavior. Clients who communicate in a rude or impolite manner may have their accounts terminated without refund.

Best Practices:

Clients are encouraged to provide clear direction and feedback, promptly communicate password changes, and monitor their accounts to ensure content is posted successfully. Proactive communication enhances collaboration and ensures client satisfaction.

Storage of Deliverables:

Deliverables will be stored for up to three months. Clients are advised to download and store their content within this time frame. After three months, files may be permanently deleted.